Frequently Asked Questions
Are you really sold out?
Yes. Tickets sold out in 75 minutes after they went on sale on Friday morning, March 21, the time and date we announced well ahead of time on our website. 3200 tickets were sold, just like last year. For those who got tickets – we’ll see you at the convention. For those who didn’t, ticket transfers will begin this autumn; see our Registration page for details.
Shouldn’t you move to a larger space? A new venue?
No. Gallifrey One is a fan convention. Here’s how a fan convention works: every single human being involved in this convention is a volunteer – we do this on our spare time. We are not paid employees; we are fans just like you, with one minor difference… we got off our butts and put on a show 25 years ago, and never stopped. Doing this sort of thing takes over our personal lives; involves plenty of meetings; requires hours behind our computers on evenings & weekends; takes valuable vacation time away from work; involves making deals with many dozens of guests in writing that require large sums of money (and losing sleep over it in the process; ask our program director who literally doesn’t sleep for six weeks prior to the convention each year!); and so on. We do this not for any money (we certainly don’t make any; we are a registered California 501(c)(3) non-profit organization) but for the love of the show only. We do not and cannot serve the entire Doctor Who fan community. Simply put, our convention is at the maximum size it can be that allows our unpaid, all-volunteer staff to run it every February without it adversely impacting our jobs, our lives, our families (at least, any more than it already does)… and we have ABSOLUTELY NO INTEREST in growing the convention beyond its current size.
We understand you might have different opinions on the matter, but we’ve been clear enough about this, there is absolutely no chance this will change, and it’s our final statement on the matter. You’re welcome to try another Doctor Who convention if ours doesn’t suit you.
Who are the guests for Gallifrey 2015?
We haven’t announced any guests so far, and we will not be announcing any until at least mid-summer 2014. Many of our guests – especially with the newer seasons of the show – cannot commit until much closer to the convention. With a 25-year history of excellence, we rely upon the trust of our attendees to know we’ll put on a great show. We have huge plans for 2015.
If the question of whether or not you’ll like the guests is an issue in purchasing a ticket, then there are other conventions around the country you might be interested in visiting. Gallifrey One is not just about our guests, but the full Doctor Who experience; it’s why we have the support of so many people who have worked on the show and so many fans around the world. (But as far as guests go… why not visit our “About Us” page and see what we’ve been able to offer over the years. Our guest list is second to none.)
Why “26 Seasons”?
Doctor Who, the program we celebrate, ran for 26 seasons during its classic run from 1963-1989. After that it took a long break. Let’s hope history doesn’t repeat itself with Gallifrey One…
How can I confirm I have tickets to Gallifrey 2015?
You can check to see if you are listed on our Attendee Search page. If you’re listed on that page (search by your last name, first name or even badge name) you have a ticket to the 2015 convention.
Can I transfer my ticket to someone else?
Yes, we allow registration transfers, provided that all transactions take place entirely between individuals (Gallifrey One will not sell your registration for you) and that the ticket is sold for cost only. All transfers are subject to terms and conditions and those can be reviewed on our Registration page.
I haven’t received anything in the mail; what should I do?
Gallifrey One doesn’t use printed tickets! We use a badge system; you pick up your badge upon arrival at the convention. All you’ll need to check in at the convention is a photo ID. You must wear the badge all weekend for access to the convention floor and all convention -related areas. The convention registration area is on the lower floor of the hotel; take the escalator down from the main lobby. You can pick up your badge beginning Thursday at the convention.
If I want to see everything, when should I arrive (and leave)?
For most fans with flexibility in their travel plans, to get the most out of Gallifrey One we suggest arriving no later than mid-day Thursday, and departing no earlier than Monday morning. As of 2014 we now have a pre-convention party/mixer on Thursday evening beginning at 9:00pm, with karaoke happening that night as well. Besides the scheduled events, we have a very lively social atmosphere, with literally hundreds of attendees participating in the unofficial “LobbyCon” hotel lobby social scene on Thursday and Sunday nights. By Thursday evening, our hotel lobby and bar area is completely full of people, with many podcasters doing live recordings and lots of socializing; at 9pm many of them come down for the opening party. The convention proper begins at 10am on Friday morning and runs through Sunday evening.
Do parents have to accompany children?
Gallifrey One requires all children age 16 or under at our convention to be accompanied by a paid adult.
How do I get a hotel room reserved?
You need to visit the “Our Facilities” page. This explains how to reserve a hotel room.
Will there be an opportunity to have photos taken with a Tardis in 2015?
There are two TARDISes at Gallifrey One. The one on the convention floor is open for photos in the TARDIS Lounge, courtesy its owner Tara Carstensen. (Gallifrey One’s own TARDIS is not available for photos as it is on our main stage.) Please be respectful of all rules posted by Tara, whose support of our convention is very much appreciated.
Why do you not offer any refunds?
Fan run conventions like ours budget for our expenses every year based on convention pre-registration; therefore, when you register for the convention, the funds you provide are allocated immediately… for things like guest expenses (air travel & hoteling), publications, technical expenses (lighting and sound) and other stuff that makes our event unique (like ribbons, signs and decoration). Refunding memberships may make us fall short of our expectations and our contracts, causing considerable financial concerns. We do, however, offer unlimited membershp transfers. See the Registration page for details.
Do you offer press passes?
Not for 2015. A full statement and information about press pass availability can be found on the Press page.
Can I get a dealers/sales table for Gallifrey 2015?
Our Dealers Room for 2015 is currently sold out. Please email us if you would like to be added to our list for future years, although please note there is a substantial wait list and we prioritize tables to our current dealers, so any turnover is due to their departure only.
Can I get an exhibitors table for Gallifrey 2015?
Email us if you are interested in a table for Gallifrey 2015. Groups at Exhibitors Tables may not sell any merchandise; tables are granted only for providing information about clubs, conventions or events. Depending on space we may be able to work with you even if you have not yet purchased a ticket.
Is there any cosplay/costuming at Gallifrey One?
Absolutely… tons of cosplay. Gallifrey One has become one of the cosplay events for Doctor Who fans the world over. Visit the Cosplay page for full details.
What’s all this stuff I hear about Ribbons?
Badge ribbons are a huge deal at Gallifrey One these days. There is a great write-up of everything on our Ribbons page, with examples of what to expect and information about making your own ribbons.
Do you take volunteers?
Gallifrey One no longer takes volunteers for the convention, with the exception of on-the-fly assistance from interested convention-goers for setup and teardown; we don’t have an active volunteers program, and do not provide compensation (or free admission). Instead, Gallifrey One relies entirely upon our internal staff. If you are interested in becoming involved with our staff, and you are age 18 or over, email us through our website; please be sure to list your convention work experience. (We do not accept any assistance from convention goers under 18.)
When will you ask for programming ideas & suggestions?
We begin the process for deciding our convention’s discussion panel track and other programming events around the late-summer timeframe, and will likely begin this process in August/September. Please keep checking the website for our announcement that we are opening panel & event solicitation around that time. (We respectfully ask that you NOT email us with suggestions at this time.)
When can I volunteer to be on a discussion panel?
Panel participants are solicited in, roughly, November/December; again, we ask that you email us when we announce that we are soliciting for panelists at that time. (Volunteering for panels now will not be recorded; sorry, but our program director’s brain is like a sieve and he won’t remember you this early!)
What if I have any other questions?
Feel free to email us – we’ll try to get back to you as quickly as possible. Remember, our convention staff are all volunteers, too, so it may take a bit of time for a reply.