Frequently Asked Questions
New: When will tickets be available for 2016?
On Friday, May 1 we will sell tickets for our 2016 convention. See the full details by clicking here.
New: What has changed regarding ticket transfers?
We have eliminated all pre-convention (“open”) transfers going forward. At-the-door in-person transfers can still take place. Our registration page has all the details: click here.
New: Are you selling one-day tickets in 2016?
Yes; we are bringing back advanced-sale one day tickets, and there are important notes that go along with those, also on the registration page, here: click here.
New: Why do you sell your tickets on a Friday at 10am?
We sell our tickets on a weekday to accommodate our service provider (Member Solutions); the 10am Pacific time is to give them enough time to process all of the orders, which for 2015 came in within the course of a couple of hours. We cannot sell on the weekend because all order processing would take place the following week, leading to confusion in case of a quick sellout.
New: Who are the guests for Gallifrey One 2016?
We have not announced any guests for 2016 and will not do so until well after tickets go on sale. Gallifrey One no longer sells tickets based upon a particular guest or guests; however, rest assured we will have a huge and diverse selection of Doctor Who guests to complement our programming for 2016.
New: When do hotel rooms become available for 2016?
At a time to be announced soon. Hotel accommodations at the Marriott LAX will open up after tickets have gone on sale; until then, the dates are completely blacked out at the Marriott and rooms cannot be reserved. We do this to ensure that everyone has an equal chance to get a hotel room, and this year with the end of open transfers, non-ticket holders will have no reason to book a room.
I haven’t received anything in the mail; what should I do?
Gallifrey One doesn’t use printed tickets! YOU WILL NOT RECEIVE ANY TICKETS IN THE MAIL! We use a badge system; you pick up your badge upon arrival at the convention. All you’ll need to check in at the convention is a photo ID. You must wear the badge all weekend for access to the convention floor and all convention-related areas. The convention registration area is on the lower floor of the hotel; take the escalator down from the main lobby. You can pick up your badge beginning Thursday at the convention. (We have already sent a reminder postcard to everyone with a ticket that we have a current mailing address for; if you have not received one, we will have extras on our freebie tables.)
Will you move to a larger space/new venue?
No. Gallifrey One is a fan convention; our entire staff is composed of volunteers, some of which work year-round to put the convention together, and with our current attendance at roughly 3800 (including our attendees, staff and guests), we feel it is at the maximum size it can be without adversely impacting our jobs, lives and families more than it already does. We also have a long-term contract with the Marriott LAX and have no plans to move.
Do you offer press passes? Industry passes? Professional passes?
Sorry, we are not offering any press passes, industry passes, ‘pro’ passes or any other form of compensatory passes. We do not allow entry to any press that we have not already had a conversation with.
If I want to see everything, when should I arrive (and leave)?
For most fans with flexibility in their travel plans, to get the most out of Gallifrey One we suggest arriving no later than mid-day Thursday, and departing no earlier than Monday morning. We now have a pre-convention party/mixer on Thursday evening beginning at 8:00pm, with karaoke happening that night as well. Besides the scheduled events, we have a very lively social atmosphere, with literally hundreds of attendees participating in the unofficial “LobbyCon” hotel lobby social scene on Thursday and Sunday nights. By Thursday evening, our hotel lobby and bar area is completely full of people, with many podcasters doing live recordings and lots of socializing; at 9pm many of them come down for the opening party. The convention proper begins at 10am on Friday morning and runs through Sunday evening.
Do parents have to accompany children?
Gallifrey One requires all children age 16 or under at our convention to be accompanied by a paid adult.
Will there be an opportunity to have photos taken with a TARDIS in 2016?
There are two TARDISes at Gallifrey One. The one on the convention floor is open for photos in the TARDIS Lounge, courtesy its owner Tara Carstensen. (Gallifrey One’s own TARDIS is not available for photos as it is on our main stage.) Please be respectful of all rules posted by Tara, whose support of our convention is very much appreciated.
Why do you not offer any refunds?
Fan run conventions like ours budget for our expenses every year based on convention pre-registration; therefore, when you register for the convention, the funds you provide are allocated immediately… for things like guest expenses (air travel & hoteling), publications, technical expenses (lighting and sound) and other stuff that makes our event unique (like ribbons, signs and decoration). Refunding memberships may make us fall short of our expectations and our contracts, causing considerable financial concerns.
Can I get a dealers/sales table for Gallifrey 2016?
Our Dealers Room for 2016 is currently sold out, but please email us if you would like to be added to our wait list for future years. (Please note that dealers tables are only made available when dealers elect to depart; due to little turnover the wait list can take some time.)
Can I get an exhibitors table for Gallifrey 2016?
At this time we are not opening our exhibitor tables to new organizations, since they are currently taken by established groups with long histories of supporting our convention. However, please email us if you would like to be considered for the future.
Is there any cosplay/costuming at Gallifrey One?
Absolutely… tons of cosplay. Gallifrey One has become one of the cosplay events for Doctor Who fans the world over. Visit the Cosplay page for full details.
What’s all this stuff I hear about Ribbons?
Badge ribbons are a huge deal at Gallifrey One these days. There is a great write-up of everything on our Ribbons page, with examples of what to expect and information about making your own ribbons.
Do you take volunteers?
Gallifrey One no longer takes volunteers for the convention, with the exception of on-the-fly assistance from interested convention-goers for setup and teardown; we don’t have an active volunteers program, and do not provide compensation (or free admission). Instead, Gallifrey One relies entirely upon our own staff. If you are interested in becoming involved with our staff, and you are age 18 or over, email us through our website; please be sure to list your convention work experience. (We do not accept any assistance from convention goers under 18.) We will contact you as needs arise.
What if I have any other questions?
Feel free to email us – we’ll try to get back to you as quickly as possible. Remember, our convention staff are all volunteers, too, so it may take a bit of time for a reply.