Frequently Asked Questions

New: You’re already sold out for 2016?

Yes.  3400 tickets for Gallifrey One 2016 sold out in approximately two minutes (after a technical glitch requiring emails from interested parties to be sent in).  There will be no opportunities for more ticket sales throughout the year. We are sorry if you are not able to attend but we hope you’ll keep us in mind for future events.

New: Then why won’t you move to a new venue?

Gallifrey One is a fan convention; our entire staff is composed of volunteers, some of which work year-round to put the convention together, and with our current attendance at roughly 3800 (including our attendees, staff and guests), we feel it is at the maximum size it can be without adversely impacting our jobs, lives and families more than it already does. We also have a long-term contract with the Marriott LAX. We are not a for-profit endeavor; our only interest is in running the convention we wish to run.

New: Why won’t you get (insert guest here)?

There are many factors involved in signing guests for our convention (or any other event), including price, availability, interest and feasibility when working with their schedules. The new series Doctors are, sorry to say, out of our price range. Beyond that, we must work with guests’ busy filming schedules (and being in February, we usually conflict with the current Doctor Who series production). If you haven’t seen a guest at Gallifrey One, believe us when we say that we’ve most likely already considered and approached that guest. That said, we prefer to take a very eclectic approach on our guest lineup and bring guests we haven’t met before.

New: Am I able to get a transferred ticket?

No; we have eliminated open/pre-convention transfers completely for logistical reasons. People with existing tickets can change the names on the tickets on site at our Registration desk as always, but it requires the presence of the ticket buyer to do so.  This is NOT a feasible way to get into the convention, sorry; it is mainly used for inter-party changes (family, friend swap-outs, etc.)

New: Who are the guests for Gallifrey One 2016?

We have announced a huge guest lineup for 2016 already, which you can check out on the “Our Guests” page, and will continue to announce many more over the coming months. Gallifrey One no longer sells tickets based upon a particular guest or guests; however, rest assured we will have a huge and diverse selection of Doctor Who guests to complement our programming for 2016.

New: What are my options for hotel accommodations?

Although the Marriott LAX is completely sold out, there are a wide variety of options within a 5 minute walk; see our Hotel Accommodations page for info.

I haven’t received anything in the mail; what should I do?

Gallifrey One doesn’t use printed tickets!  YOU WILL NOT RECEIVE ANY TICKETS IN THE MAIL! We use a badge system; you pick up your badge upon arrival at the convention. All you’ll need to check in at the convention is a photo ID. You must wear the badge all weekend for access to the convention floor and all convention-related areas. The convention registration area is on the lower floor of the hotel; take the escalator down from the main lobby. You can pick up your badge beginning Thursday at the convention.  (We will send a reminder postcard to everyone with a ticket that we have a current mailing address for, about six weeks out from the event; if you have not received one, we will have extras on our freebie tables.)

Issue: I haven’t received a registration confirmation email

We are aware that some people did not receive a confirmation email due to the heavy traffic on our provider’s services during ticket sales. To help reassure you, Gallifrey One provides a searchable database on our Attendee Search page; if you show up on that list, you have an attending ticket to the convention. If you do not, or if you did not receive a confirmation email and would feel more comfortable with documentation, please feel free to use the Contact Us page to let us know, and we will be happy to forward you a new copy.

Issue: I got double-billed / received a confirmation with someone else’s info on it

Due to a hiccup on the servers at Member Solutions during the sales period (which experienced unprecedented traffic at the time), there were a few people who received incorrect information on their registration confirmations. We worked with Member Solutions in March to rectify this for everyone who had issues. However, if this is the case for you and you have not already emailed us about it then please do so using the Contact Us page so we can investigate. We won’t leave anyone in these situations out in the cold.

Do you offer press passes?  Industry passes?  Professional passes?

Sorry, we are not offering any press passes, industry passes, ‘pro’ passes or any other form of compensatory passes. We do not usually do press passes; as we sell out within two minutes, we do not feel it is necessary to advertise.

If I want to see everything, when should I arrive (and leave)?

For most fans with flexibility in their travel plans, to get the most out of Gallifrey One we suggest arriving no later than mid-day Thursday, and departing no earlier than Monday morning.  We now have a pre-convention party/mixer on Thursday evening beginning at 8:00pm, with karaoke happening that night as well.  Besides the scheduled events, we have a very lively social atmosphere, with literally hundreds of attendees participating in the unofficial “LobbyCon” hotel lobby social scene on Thursday and Sunday nights. By Thursday evening, our hotel lobby and bar area is completely full of people, with many podcasters doing live recordings and lots of socializing; at 9pm many of them come down for the opening party. The convention proper begins at 10am on Friday morning and runs through Sunday evening.

Do parents have to accompany children?

Gallifrey One requires all children under 16 at our convention to be accompanied by a paid adult.

Will there be an opportunity to have photos taken with a TARDIS in 2016?

There are two TARDISes at Gallifrey One. The one on the convention floor is open for photos in the TARDIS Lounge, courtesy its owner Tara Carstensen. (Gallifrey One’s own TARDIS is not available for photos as it is on our main stage.) Please be respectful of all rules posted by Tara, whose support of our convention is very much appreciated.

Why do you not offer any refunds?

Fan run conventions like ours budget for our expenses every year based on convention pre-registration; therefore, when you register for the convention, the funds you provide are allocated immediately… for things like guest expenses (air travel & hoteling), publications, technical expenses (lighting and sound) and other stuff that makes our event unique (like ribbons, signs and decoration). Refunding memberships may make us fall short of our expectations and our contracts, causing considerable financial concerns.

Can I get a dealers/sales table for Gallifrey 2016?

Our Dealers Room for 2016 is  sold out, but please email us if you would like to be added to our wait list for future years. (Please note that dealers tables are only made available when dealers elect to depart; due to little turnover the wait list can take some time.)

Can I get an exhibitors table for Gallifrey 2016?

At this time we are not opening our exhibitor tables to new organizations, since they are currently taken by established groups with long histories of supporting our convention. However, please email us if you would like to be considered for the future.

Is there any cosplay/costuming at Gallifrey One?

Absolutely… tons of cosplay. Gallifrey One has become one of the cosplay events for Doctor Who fans the world over. Visit the Cosplay page for full details.

What’s all this stuff I hear about Ribbons?

Badge ribbons are a huge deal at Gallifrey One these days. There is a great write-up of everything on our Ribbons page, with examples of what to expect and information about making your own ribbons.

Do you take volunteers?

Gallifrey One no longer takes volunteers for the convention, with the exception of on-the-fly assistance from interested convention-goers for setup and teardown; we don’t have an active volunteers program, and do not provide compensation (or free admission).  Instead, Gallifrey One relies entirely upon our own staff.  If you are interested in becoming involved with our staff, and you are age 18 or over, email us through our website; please be sure to list your convention work experience.  (We do not accept any assistance from convention goers under 18 for liability reasons.)  We will contact you as needs arise.

What if I have any other questions?

Feel free to email us – we’ll try to get back to you as quickly as possible. Remember, our convention staff are all volunteers, too, so it may take a bit of time for a reply.

What is Gallifrey One?

Gallifrey One is the world’s largest and longest-running annual fan-run Doctor Who convention, started by and run by fans in the Los Angeles area every year since 1990. We hope to see you at our event sometime!